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Talk Anytime Call Plan

fastcd
Dabbler
Posts: 13
Registered: 27-11-2010

Talk Anytime Call Plan

Hello Everyone,
I would like some advice regarding my telephone and the charge for using it anytime. First question:-
1. Does the Plusnet Value package include Anytime Calls? My reading of the Plusnet web site says it does - I am open to correction, always.
Thank you

PS:- If it helps to determine the above, I pay £12.99 per month for Plusnet Value.
21 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Talk Anytime Call Plan

The broadband packages do not include any calls.
If you want to add calls you need to add either evening and weekends (essentially line rental) or anytime which is £3.50 on top of line rental 
You appear to be on Value on a Market 1 Exchange
fastcd
Dabbler
Posts: 13
Registered: 27-11-2010

Re: Talk Anytime Call Plan

Thank you Oldjim.
It is not what I am on that concerns me it is my lack of understanding what I am reading (call it a senior set of moments)
On the Plusnet web site it says (to me - at least)
1.Home Plusnet Value Broadband and Anytime Calls £9.99 per month (on offer for a lower price at the moment)
Is this correct?
Thanks
Alistair
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Talk Anytime Call Plan

No - you are misreading it.
It states from £9.99* per month plus £11.99 line rental
and the * points to the bit about Market 1 and 2 where the price increases after 3 months to £12.99 in a Market 1 area
The basic cost breakdown is
Broadband Value £6.49 (Market 3) Line Rental £11.99 and extra for Anytime calls £3.50
fastcd
Dabbler
Posts: 13
Registered: 27-11-2010

Re: Talk Anytime Call Plan

Once again thank you Oldjim for the prompt reply.
I actually pay (and have done for the last few months) £12.99 + £11.99 per month. What are you saying that I should get for this charge?
http://www.plus.net/packages/broadband-anytime-calls/
Regards
Alistair
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Talk Anytime Call Plan

and dont forget, you dont have to use PN as your phone supplier to get PN broadband
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Talk Anytime Call Plan

Evening and weekend calls - if you want anytime that is £3.50 extra. I assume that the line rental is paid to Plusnet as the BT standard line rental is higher
Whether you go that route depends on how many calls you make during the day
fastcd
Dabbler
Posts: 13
Registered: 27-11-2010

Re: Talk Anytime Call Plan

Thank you.
What am I NOT understanding here then:-
http://www.plus.net/packages/broadband-anytime-calls/
To me, it quite clearly says, Broadband and Phone / Value Broadband Talk Anytime / No Annual Contract all £9.99 + VAT + Line Rental +VAT
Regards
Alistair
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Talk Anytime Call Plan

You are missing the asterisk after "from £9.99 per month"
which links to
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Talk Anytime Call Plan

what jim
you have to click on priing, which hasnt got the * to find
Quote
PricingHide Detail
* Plusnet Value: If you live in a low cost area it costs £6.49 a month. If you live outside one of these areas it costs £6.49 a month for the first three months, then £10.79 or £12.99 a month depending on where you live. See how we compare on price in your area.

so £6.49 +£3.50 = £9.99
fastcd
Dabbler
Posts: 13
Registered: 27-11-2010

Re: Talk Anytime Call Plan

Thank Oldjim.
With respect, I took on board all that you have said thus far, including the asterisk i.e. Market 1. So, I am in market 1 on the package so for £12.99 I should get as follows:-

Here is the cut and paste of the Asterisk:-
* Plusnet Value: If you live in a low cost area it costs £6.49 a month. If you live outside one of these areas it costs £6.49 a month for the first three months, then £10.79 or £12.99 a month depending on where you live
End of Cut and Paste
Thus Plusnet Value (and Anytime Calls according to your advert)  should come out at £12.99 for myself. http://www.plus.net/packages/broadband-anytime-calls/
Regards
Alistair
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Talk Anytime Call Plan

Unfortunately no. That is the price change for Broadband according to the Market of the exchange
The price of £9.99 consists of Broadband £6.49 plus Anytime calls £3.50 = £9.99
Your price is Broadband £12.99 plus Anytime Calls £3.50 = £16.49
fastcd
Dabbler
Posts: 13
Registered: 27-11-2010

Re: Talk Anytime Call Plan

Thank you Oldjim for your time and patience - finally can you give my a link to the above breakdown (see your last post 10:34) please.
Thanks
Alistair
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Talk Anytime Call Plan

This is the quickest one I have found http://www.plus.net/packages/ and click on Pricing Show Detail at the bottom of the page to see the broadband price changes
You need to do a bit of arithmetic to get the £3.50
fastcd
Dabbler
Posts: 13
Registered: 27-11-2010

Re: Talk Anytime Call Plan

Quote from: Oldjim
This is the quickest one I have found http://www.plus.net/packages/
You need to do a bit of arithmetic to get the £3.50

Oldjim, Would that sit well with the Trading Standards officer?
I can't find the £3.50 reference there?
Regards
Alistair