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Service response from PlusNet

Posts: 1
Registered: ‎03-11-2014

Service response from PlusNet

How long does it take for PlusNet to respond when a telephone fault is reported?  I reported that I had no dial tone on my phone over 24 hours ago (ticket  #93977506) and have not had a response.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Service response from PlusNet

Hi WSB. Welcome to the forums Smiley
Sorry it's not been picked up yet. To answer the actual question we're currently working through Friday evening/Saturday morning tickets, so I imagine that it would have been picked up today or tomorrow.
That being said, I have run a line test and a fault has been identified. I will update the ticket you sent in with the lead times.
Apologies for the inconvenience.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet