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Resources.

newagetraveller
Aspiring Pro
Posts: 495
Thanks: 70
Registered: ‎03-08-2012

Resources.

I have a 'phone fault which PN are in the prolonged process of getting fixed. Undecided
However, in a ticket  update, yesterday, this was written "I have contacted our suppliers today and they have informed me that the engineer which was scheduled to go out was not able to investigate as there was a lack as resources in the area."
What the heck does that mean? i.e. the resources bit - no van, no tools, no "engineer", no cherry picker, no digger, no will, no sandwiches etc.? Roll_eyes
1 REPLY 1
Community Gaffer
Community Gaffer
Posts: 5,122
Thanks: 1,347
Fixes: 245
Registered: ‎25-03-2015

Re: Resources.

It usually means lack of engineer resource Undecided
Could be caused by a few different things, i.e. Previous jobs overrun and there aren't enough engineers to get someone else to pick the job up. Higher priority jobs come in and resource is moved on to other jobs. I've seen it when engineers have been in car crashes/got a flat tyre and there's no one else in the area to cover the job.
Apologies for any inconvenience this caused, I hope you're not waiting too much longer.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional