Removal of carrier pre-select

[#1]

No problem at all. I’m determined to fix this as if I’m successful, it’d be the first time myself or anybody I know has been able to remove CPS off a line from our side.

[#2 · Accepted solution]

Hi @Rani

I've received confirmation from Openreach's Application Support Desk's second line support team to advise that CPS should now be manually removed, and I've checked the installation our side and that indeed looks to be the case. 

Could you try making a call from your home phone, without dialling any prefixes in front of the number? 

I'm keeping my fingers crossed and if that works, this would be my greatest achievement. 

[#3]

Hi Anoush

RESULT!!!

It works! Just made my first call without having to dial the CPS refix. Thank you so much for your help in getting hold of the right person to sort this out. You should feel justly satisfied at having cracked the problem that defeated Plusnet and Tesco all those years ago.

All I have to do now is negotiate a new contract with Plusnet as my current one has expired!

With thanks and gratitude again.

Yours,

Rani

[#4]

Hi @Rani 

AWESOME!

I've sent an e-mail around to my department as a heads up, and, of course, for the glory.

No problem at all, and cheers for looking at renewing with us.

If you have further issues or there's anything else you need help with, feel free to get back to me and I'll be happy to help.

[#5]

You are obviously now Gandalf the White, not Gandalf the Grey!

[#6]

Aye indeed.

"And I come back to you now at the turn of the tide"