Usual problem trying to report a fault

[#1]

Have had no phone line (& broadband) since 8pm last night when a fallen tree brought down a telegraph pole. Have been trying all morning to report this but no response via Plusnet Twitter account & the text message method advised doesn’t work. Hopefully someone at Plusnet will read this and responding. Looking for an indication of when Openreach will be able to reinstate the pole/line. Thank you.

[#2]

Hiya@ outinthesticks,

I'm really sorry you have been affected by this and for the inconvenience this has caused.

I can see you have been in touch over twitter and my colleague Lauren has picked this up for you.