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Usual problem trying to report a fault

Posts: 66
Thanks: 6
Registered: ‎15-01-2008

Usual problem trying to report a fault

Have had no phone line (& broadband) since 8pm last night when a fallen tree brought down a telegraph pole. Have been trying all morning to report this but no response via Plusnet Twitter account & the text message method advised doesn’t work. Hopefully someone at Plusnet will read this and responding. Looking for an indication of when Openreach will be able to reinstate the pole/line. Thank you.

Plusnet Help Team
Plusnet Help Team
Posts: 1,937
Thanks: 422
Fixes: 98
Registered: ‎22-01-2018

Re: Usual problem trying to report a fault

Hiya@ outinthesticks,


I'm really sorry you have been affected by this and for the inconvenience this has caused.


I can see you have been in touch over twitter and my colleague Lauren has picked this up for you.



If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team