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Plusnet Phone to Plusnet Phone

Richchad
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Registered: ‎30-07-2007

Plusnet Phone to Plusnet Phone

I am on PN Home Phone Anytime, I understand that inclusive calls are chargeable after 60 minutes, does this apply to calls over 60 minutes to other PN Home phone users?
11 REPLIES 11
James
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Re: Plusnet Phone to Plusnet Phone

I think they are free regardless of length (like calls to our support line).
Let me double check and get back to you.
w23
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Re: Plusnet Phone to Plusnet Phone

In theory you could be charged for going over 60 minutes.
Call me 'w23'
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James
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Re: Plusnet Phone to Plusnet Phone

Sorry, my mistake. Calls to other Plusnet home phone customers are chargeable after 60 minutes.
Calls to Plusnet Support from a Plusnet phone service are free at all times.
Richchad
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Re: Plusnet Phone to Plusnet Phone

Thanks for your answers, I only asked as I had a call 17 minutes over and it is showing no charge...
So can/will this change to show a charge at some point?
I can't find anything in the T&Cs regarding this specifically for Plusnet to Plusnet calls.
w23
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Re: Plusnet Phone to Plusnet Phone

That does happen but it's not supposed to.
Call me 'w23'
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Opinions expressed in forum posts are those of the poster, others may have different views.
Richchad
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Re: Plusnet Phone to Plusnet Phone

Quote from: w23
That does happen but it's not supposed to.

So I assume they are normally chargeable after 60 minutes but sometimes you get lucky...  Huh
I had better just keep quiet then..  Wink
Strat
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Re: Plusnet Phone to Plusnet Phone

I've heard it said that the 60 minute rule applies to PN to PN calls but with a  Wink if you see what I mean.
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w23
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Re: Plusnet Phone to Plusnet Phone

http://community.plus.net/forum/index.php/topic,108818.msg930555.html#msg930555
or, more importantly:
http://community.plus.net/forum/index.php/topic,108818.msg937636.html#msg937636
Quote from: Ben
...As such, if they are free at the moment they may not be free in the future Smiley
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
James
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Re: Plusnet Phone to Plusnet Phone

w23 has a better memory than I do Smiley
BenTrimble
Plusnet Alumni (retired)
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Registered: ‎06-02-2008

Re: Plusnet Phone to Plusnet Phone

Just to clarify - PN customers should be able to make calls to other PN customers for up to 60 minutes without charge, regardless of product. The same applies to MAAF-MAAF and other brands (n.b. - not PN to MAAF, etc.). This is set at per-product level and all products happen to be set the same.
There have been some examples of customers not being charged when going over 60 minutes, this has been raised as problem 76863 and a fix is in active development so can be expected to be resolved in the next month or two (at a guess).
Richchad
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Re: Plusnet Phone to Plusnet Phone

Quote from: Ben
There have been some examples of customers not being charged when going over 60 minutes, this has been raised as problem 76863 and a fix is in active development so can be expected to be resolved in the next month or two (at a guess).

Ben, I would be quite happy if there isn't a fix... or maybe I should say my wife and daughter will be quite happy if no fix...    Grin