Plusnet Call Protect question

[#1]

Hoping someone can clarify

When phoning a UK landline number from abroad using a UK registered mobile phone, will the call be classed as an international call and therefore be diverted by Call Protect if international calls are set up for diversion?

[#2 · Accepted solution]

Hi maranello, Yes, it would be classed as an international call still. If you want to call from a mobile overseas and have international calls diverted at home you'd need to set your number up on the VIP list to override being diverted. 

[#3]

@adamwalker

Thanks for providing the clarification, and for your quick response.

As an aside, finding details of Call Protect in the Help and Support section is not easy, and somewhat lacking in detail, hence my question.

[#4]

Thanks for your feedback @maranello@, we really do appreciate it

I will ensure this is passed to the relevant team and please don't hesitate to get in touch if you need any further assistance.