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Plusnet Call Protect links dead

southerner
Aspiring Pro
Posts: 606
Thanks: 61
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Registered: ‎27-11-2013

Plusnet Call Protect links dead

Did anyone get any of these links to work that you get to from your welcome email? I can't get any of them to work.Capture.PNG

5 REPLIES 5
dvorak
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Re: Plusnet Call Protect links dead

That looks like old voip links and not call protect
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southerner
Aspiring Pro
Posts: 606
Thanks: 61
Fixes: 1
Registered: ‎27-11-2013

Re: Plusnet Call Protect links dead

Looks like you access it through 1572 according to the Calling Features guide? Not sure why my adding it sent those links.
HarryB
Plusnet Help Team
Plusnet Help Team
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Registered: ‎25-03-2015

Re: Plusnet Call Protect links dead

That does seem odd. When I added it on my account I got the following email:

Subject: Home Phone - new call features

Home Phone - new call features
--------

Hello Harry,

Account username: [removed]

We've received your order to change your call features. The following will be added within 24 hours and you will get a confirmation email for the same once completed:

* Plusnet Call Protect

Want more information?
======================
You can see full details about your phone service in the Home Phone Control Panel - https://www.plus.net/plustalk/index.php?page=wlr_my_account

Our support site has lots of information on Home Phone: - https://www.plus.net/help/phone/

 

Looking at your account, the email appears to be the same.

 

Which link took you to the page you posted?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
southerner
Aspiring Pro
Posts: 606
Thanks: 61
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Registered: ‎27-11-2013

Re: Plusnet Call Protect links dead

@HarryB - I got 3 emails. 1 confirmed the order, 1 was the mail I posted a screenshot of (which I unfortunately don't have anymore) & the other 1 confirming the order had been completed. I was a little confused it said it would take 24hrs to complete but it all completed within the hour.
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
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Registered: ‎25-03-2015

Re: Plusnet Call Protect links dead

Unfortunately I can't seem to find the email in question on your account.

 


@southerner wrote:
I was a little confused it said it would take 24hrs to complete but it all completed within the hour.

It says within 24 hours Wink

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional