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Phone service

barquerole
Grafter
Posts: 55
Thanks: 1
Registered: 23-07-2007

Phone service

I was thinking about changing my phone package and line line rental to Plusnet. Basically, I have got a BT line, but I am currently with Toucan both for calls and rental.
However, a friend told me that I couldn't transfer my line rental direct from Toucan to Plusnet, but would have to change the line back to BT first, because ultimately BT manage the transfer and currently my line wouldn't show up on their database.
Does anyone know if this is true? Seems a bit odd to me.
Roll eyes
3 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Phone service

if you go to BT you will be on a fixed contract for 12 month  Try Customer Support 0114 296 5198  |  0845 140 0200  open 24/7
paulby
Grafter
Posts: 1,619
Registered: 26-07-2007

Re: Phone service

Your friend is wrong!
You just need to apply for Home Phone with PN and they'll take care of the transfer.

prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Phone service

In a nut shell, if you currently receive your broadband service from ourselves, you can take our home phone.
You don't need to be with BT for your line rental. We will supply the service in much the same way Toucan supply it to your now.