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Phone line dead

FIXED
steve2903
Dabbler
Posts: 17
Thanks: 2
Registered: ‎28-08-2018

Phone line dead

I’ve been having issues with the phone line recently.
Firstly it started ringing once then stopping (at random times, middle of night etc).
Now since last week it has no dial tone at all, I’ve tested phone in the master socket etc still nothing. Tried trouble shooting test, the ‘result is unclear’.

Fibre broadband is currently fine, just cannot use home phone. Any help would be appreciated.
10 REPLIES 10
Gel
Aspiring Champion
Posts: 2,248
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: Phone line dead

Follow appropriate link below; to rule out faulty handset, if you have just the one, can

you plug into a friend's/relative's socket?

steve2903
Dabbler
Posts: 17
Thanks: 2
Registered: ‎28-08-2018

Re: Phone line dead

Tried troubleshooter first before posting here. Took cover off master socket, plugged phone in directly to test. No dial tone. Unfortunately it’s becomes an endless cycle as results are inconclusive try again later.
Hoping someone from Plusnet can test the line for me.
jab1
Aspiring Legend
Posts: 12,255
Thanks: 3,895
Fixes: 153
Registered: ‎24-02-2012

Re: Phone line dead

@steve2903 As you have run the test, and had that 'inconclusive' message, it is just possible it has already flagged it up and created a ticket on your account. If you log in, is there a new 'question' on your home page?

John
steve2903
Dabbler
Posts: 17
Thanks: 2
Registered: ‎28-08-2018

Re: Phone line dead

I don't seem to be able to find the questions page that used to be there with all open / answered previous tickets.

Have they moved it from the dashboard?

jab1
Aspiring Legend
Posts: 12,255
Thanks: 3,895
Fixes: 153
Registered: ‎24-02-2012

Re: Phone line dead

Yep, they have deleted that page in the name of 'improved functionality', but if there is an open question, it should appear on your 'Home' screen.

John
steve2903
Dabbler
Posts: 17
Thanks: 2
Registered: ‎28-08-2018

Re: Phone line dead

Ah ok, I’m not going mad then!

I’m that case, no question on the Home Screen.
jab1
Aspiring Legend
Posts: 12,255
Thanks: 3,895
Fixes: 153
Registered: ‎24-02-2012

Re: Phone line dead

In that case, sadly, all I can suggest is you give them a ring via mobile. It is possible, but unlikely that tis topic  may get spotted and acted on.

John
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,215
Thanks: 1,080
Fixes: 407
Registered: ‎01-01-2012

Re: Phone line dead

Fix

Thanks for your post @steve2903

I'm sorry to hear your phone line isn't working.

I've tested your line this evening and found an Earth Contact fault on the line which has been reported to our suppliers.

You can find more details on the ticket I've created on your account here

If there's anything else we can help with please let us know

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
steve2903
Dabbler
Posts: 17
Thanks: 2
Registered: ‎28-08-2018

Re: Phone line dead

Matthew

Reporting back to say engineer has completed the works. Everything appears to be working fine so far.

Thanks for your help
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,215
Thanks: 1,080
Fixes: 407
Registered: ‎01-01-2012

Re: Phone line dead

Glad to hear it @steve2903

If there's anything else we can help with let us know 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team