Phone line dead
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- Re: Phone line dead
15-06-2021 11:46 AM
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Firstly it started ringing once then stopping (at random times, middle of night etc).
Now since last week it has no dial tone at all, I’ve tested phone in the master socket etc still nothing. Tried trouble shooting test, the ‘result is unclear’.
Fibre broadband is currently fine, just cannot use home phone. Any help would be appreciated.
Fixed! Go to the fix.
Re: Phone line dead
15-06-2021 11:50 AM - edited 15-06-2021 12:04 PM
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Follow appropriate link below; to rule out faulty handset, if you have just the one, can
you plug into a friend's/relative's socket?
Re: Phone line dead
15-06-2021 12:08 PM
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Hoping someone from Plusnet can test the line for me.
Re: Phone line dead
15-06-2021 12:13 PM
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@steve2903 As you have run the test, and had that 'inconclusive' message, it is just possible it has already flagged it up and created a ticket on your account. If you log in, is there a new 'question' on your home page?
Re: Phone line dead
15-06-2021 12:41 PM
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I don't seem to be able to find the questions page that used to be there with all open / answered previous tickets.
Have they moved it from the dashboard?
Re: Phone line dead
15-06-2021 12:48 PM
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Yep, they have deleted that page in the name of 'improved functionality', but if there is an open question, it should appear on your 'Home' screen.
Re: Phone line dead
15-06-2021 1:13 PM
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I’m that case, no question on the Home Screen.
Re: Phone line dead
15-06-2021 1:17 PM
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In that case, sadly, all I can suggest is you give them a ring via mobile. It is possible, but unlikely that tis topic may get spotted and acted on.
15-06-2021 5:58 PM
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Thanks for your post @steve2903
I'm sorry to hear your phone line isn't working.
I've tested your line this evening and found an Earth Contact fault on the line which has been reported to our suppliers.
You can find more details on the ticket I've created on your account here
If there's anything else we can help with please let us know
Re: Phone line dead
17-06-2021 7:10 PM
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Reporting back to say engineer has completed the works. Everything appears to be working fine so far.
Thanks for your help
Re: Phone line dead
17-06-2021 7:23 PM
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Glad to hear it @steve2903
If there's anything else we can help with let us know
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