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Phone line connection

GranceC
Not applicable
Posts: 2
Registered: ‎11-08-2015

Phone line connection

Please can you confirm when my phone line will be connected and my existing number will be retained. I've opened question ref 109002329 if anyone at Plusnet would like to reespond
3 REPLIES 3
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Phone line connection

Hi GranceC, welcome to the forums!
I've checked your account and can see you've closed Ticket: 109002329 and the line is now working (I'm assuming this is why you closed the ticket)
Unfortunately, it does appear you number may have been lost as the line was stopped by your previous provider, so we had to restart the line as opposed to taking over the service.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
SpendLessTime
Aspiring Hero
Posts: 2,997
Thanks: 925
Fixes: 86
Registered: ‎21-09-2009

Re: Phone line connection

@HarryB
Well you really (and I mean really) need to change your main website as this information is given to me today
Customer support
From landlines: 0800 432 0200
From mobiles: 0345 140 0200
7.30am - 10pm, every day

at URL https://www.plus.net/home-broadband/contact/#action-blocks--res
when I selected "Account and Billing" , "Question isn't listed", "Give us a call"
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Phone line connection

Thanks georgelnx, I could have sworn I sent an email off previously to get this updated, but I've just sent another to make sure.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional