Permanently withhold number
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12-11-2016 5:45 PM
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Hi,
I notice that a few others have already posted in this forum about this, so hope this is the right place to make a request.
My Plusnet phone service started yesterday and I would like my number permanetly witheld when making out going calls please.
Can you also confirm that like BT, TalkTalk, etc, any calls I do want my number disclosed on just need to have the 1470 prefix inserted ?
Thanks.
Fixed! Go to the fix.
Re: Permanently withhold number
14-11-2016 11:54 AM
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Hi there,
I've placed an order to withhold your number. I recommend checking your line in 24 hours.
Matty
Re: Permanently withhold number
14-11-2016 12:33 PM
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Hi Matty,
Thanks very much for doing this for me. Once it's working I'll mark this as fixed.
Cheers,
Pooh.
Re: Permanently withhold number
14-11-2016 4:11 PM
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Hello again,
The change I requested has already been made - thanks. However, it looks like I have misunderstood how permanently withholding my number works with Plusnet.
I had assumed that it would work the same way as it did when I was with TalkTalk and BT before that, i.e. your number was withheld for all out going calls, but you could release your number on a call-by-call basis by using the 1470 prefix.
I now get a message when dialling 1470 that this service is not available.
Do Plusnet use a different prefix to release your number ?
If it is not possible to configure the Plusnet telephone service to work as above, may I request it be put back as it was before ?
Sorry to be a nuisance.
15-11-2016 11:33 AM
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My apologies, I chose the wrong option. I've placed a fresh order with the option to override. Hopefully that should be sorted for you by tomorrow.
Matty
Re: Permanently withhold number
15-11-2016 4:43 PM
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Thanks Matty,
It now works perfectly !
Re: Permanently withhold number
15-11-2016 5:33 PM
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Great news, thanks for confirming.
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- Permanently withhold number