PSTN switch off while home phone still under contract options

[PowerLee]

Hi

I have a Plusnet FTTC & home phone contract until March 2026.

With the PSTN switch off getting nearer ( Dec 2025 or Jan 2027 depending on who you believe ) I need to consider my options as I must keep my current home phone number. 

I do not want to upgrade to FTTP with Plusnet, is there anyway of keeping my Plusnet FTTC going until the end of my contract while allowing my home phone to stop so I could go with a VOIP supplier?

Is SoGEA an option worth considering?

Regards

Lee

[jab1]

@PowerLee  'Is SoGEA an option worth considering?' is your only option, given your comments.

[jgb]

@PowerLee 

But, if you move to SoGEA of your own accord (as against Plusnet imposing it on you when they decide to cease their provision of home phone) will you not then initiate a new contract for 24 months unless shorter contracts are available?

[MisterW]

do not want to upgrade to FTTP with Plusnet, is there anyway of keeping my Plusnet FTTC going until the end of my contract while allowing my home phone to stop so I could go with a VOIP supplier?

@PowerLee  yes, you change to Fibre ( SoGEA ) which will cease your phone service . You then have 30 days to port the number to VOIP. However as @jgb says, you would start a new contract.

NB whatever you do , dont attempt a number port until the change to SoGEA has completed

[bmc]

@PowerLee 

Have a look at the following Checker to see what it says. If you can post a screen image (after hiding your details) including the narrative below the results window members would be able to confirm your options.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Brian

[PowerLee]

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@jgb wrote:

@PowerLee 

But, if you move to SoGEA of your own accord (as against Plusnet imposing it on you when they decide to cease their provision of home phone) will you not then initiate a new contract for 24 months unless shorter contracts are available?

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I've no idea yet, I don't want to start a new contract.

There is so much conflicting information including on Plusnet's own account pages its confusing. 

I am tempted to wait for Plusnet to contact me about switching off the PSTN service. 

[PowerLee]

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@bmc wrote:

@PowerLee 

Have a look at the following Checker to see what it says. If you can post a screen image (after hiding your details) including the narrative below the results window members would be able to confirm your options.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Brian

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[jab1]

@PowerLee Out of interest, why do you not want to switch to FTTP?

[bmc · Accepted solution]

@PowerLee 

Thanks for the image.

It shows that both FTTC (using SOGEA) and FTTP are available. There might be a slight problem with an FTTP install as it says "UG partial Direct in Ground"

If you're happy to wait until PN inform you of the cessation of their phone service then I'd use the time to research VOIP providers. Decide who you would probably use and what equipment requirements may be. Note the phone socket on the Hub2 is inactive.

If you don't make a lot of outgiong calls then A&A may be worth considering. For £1.40pm (I think) you can set up an account with a new number and get your phones working with it. When the time comes and you move to SOGEA you can port your house number in and cancel the original A&A number. As stated, you don't start the numbr port until you're sure you're on SOGEA.

https://www.aa.net.uk/voice-and-mobile/voip-information/

Brian

[Anonymous]

@bmc 

"If you don't make a lot of outgiong calls then A&A may be worth considering. For £1.40pm (I think) you can set up an account with a new number and get your phones working with it."

My move to A&A VOIP last November cost me £12 to port across my existing number and an ongoing £1.44 per month "line rental". (Both inclusive of VAT).

https://www.aa.net.uk/voice-and-mobile/voip-information/

.

[bmc]

@Anonymous 

If taking a new number it appears to be £12 set up and £1.20 a month.

A number port is £12 and £1.44 monthly (if I've read correctly).

Brian

[Anonymous]

@bmc 

The OP said in their first post: "I must keep my current home phone number. ", so their pricing would be the same as mine.

.

[bmc]

@Anonymous 

And if you read my post fully you'll see I was talking about setting up an account in advance to ensure their phone worked with VOIP before they ported their current number in.

Brian

[PowerLee]

These two warnings when you log in to your Plusnet account & view your upgrade options seem to conflict with information elsewhere.

[jab1]

@PowerLee Poor/incomplete wording - it should include notification that you have 30 days to transfer your number to a VOIP provider.