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Overcharged

pvmb
Aspiring Pro
Posts: 490
Thanks: 47
Fixes: 2
Registered: ‎12-02-2014

Overcharged

I noticed the Plusnet DD taken from my account this month was higher than normal. I have just checked my account and find that following renewal of my 12 months payment for line rental in advance, I have without my knowledge or permission been arbitrarily moved from my existing "Line Only" contract onto a "Plusnet Unlimited (Contracted) - Market 2/3" rate, charged at £9.99 per month.
Would you please immediately revert my account to its pre-existing "Plusnet Line Only" state and refund the £9.99 charged this month.
Thank you.

P.S. I take it this should be in "Accounts and Billing"
5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Overcharged

Hi there,
The 'Plusnet Unlimited (Contracted) - Market 2/3" rate' is your broadband charge. Your phone line rental is already paid as per the Line Rental Saver.
If the price has increased it's likely that any initial discounts you had with us have expired. You may find that our Customer Options Team on 0800 013 2632 or 0330 123 9197 can help out with the cost if a new contract is agreed.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
pvmb
Aspiring Pro
Posts: 490
Thanks: 47
Fixes: 2
Registered: ‎12-02-2014

Re: Overcharged

Better late than never!
The 'Plusnet Unlimited (Contracted) - Market 2/3" rate' is your broadband charge.
OK, thanks. I thought it was for a phone package contract. You are of course correct, I forgot about the discount. 😞
Does this mean I am now out of contract wrt broadband?
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Overcharged

Quote
Does this mean I am now out of contract wrt broadband?

No, there is still some time to run on the contract.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
pvmb
Aspiring Pro
Posts: 490
Thanks: 47
Fixes: 2
Registered: ‎12-02-2014

Re: Overcharged

So I can't get a new contract until the current one runs out? In a year I imagine.
TIA
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Overcharged

You can negotiate a new one when you're within the last 3 months of your current contract. The numbers I've posted above can give you the best advice on this.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.