cancel
Showing results for 
Search instead for 
Did you mean: 

Noisy phone line

BigMo
Newbie
Posts: 7
Registered: ‎20-09-2013

Noisy phone line

Hi,
On Saturday night I reported my phone line as being noisy, affecting both phone and fibre broadband (reference 84812360). I have had no contact from Plusnet could someone chase this up for me please.
cheers
Mo
4 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Noisy phone line

Hi BigMo,
Sorry to hear you're having problems with your services.
I've just had a look at this and ran a test on your line and we've picked up on an external fault in your local network. Our suppliers have given us the estimated resolution time as 01/05/14 23:59:59. Our Faults team will therefore check back on this on 02/05/2014. Hope this is resolved for you soon!
BigMo
Newbie
Posts: 7
Registered: ‎20-09-2013

Re: Noisy phone line

Hi Linn,
Thanks for the speedy reply.  Smiley I'll post back when it's fixed.
thanks again
Mo
BigMo
Newbie
Posts: 7
Registered: ‎20-09-2013

Re: Noisy phone line

Hi,
Just to say that it's all sorted and to thank all at plusnet for their help.  Smiley  The support from plusnet has been excellent. So thanks again to all the support staff.  Cheesy
cheers
Mo
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Noisy phone line

Hi Mo,
Thanks for posting an update! Glad to hear that was all resolved for you! Smiley