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Unable to use landline...for 11 days now

jayfree07
Newbie
Posts: 2
Registered: 12-07-2013

Unable to use landline...for 11 days now

Since 29th May we have had no dial tone on the phone, also, we followed troubleshooting guide before raising a ticket (Question #86336144) with Support.
Support replied...
Fault Type:NDT
Test Results:Fail - Fault located at exchange (Openreach side of MDF)
Description: FAULT - Dis in Exchange
Fault Ref:TR0000003599771
Estimated Repair Time:04/06/14 23:59:59
Contact Details: xxxxxxxxxxxx
Your fault has now been raised with Openreach and they have advised on the estimated time to repair being 05/06. If your fault changes in any way please reply to this text advising on what has changed for us to investigate further

As you can see, 4th,5th and 6th of June has passed. We then asked Support for an update to this situation on the 6th June...no response, so far
We are completely reliant on the land-line, as we live in an area with extremely poor mobile reception.
We are not happy at having to pay line rental, when we've not been able to use it for the past for 11 days!
Angry
2 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Unable to use landline...for 11 days now

Hi jayfree07,
I'm very sorry to hear you're having problems with the service and for the delay.
Our suppliers have returned the fault to us advising that we need to book an engineer's appointment to visit the property in order to resolve the fault. Can you confirm when you'd be available for a visit please and we can get that booked in for you?
jayfree07
Newbie
Posts: 2
Registered: 12-07-2013

Re: Unable to use landline...for 11 days now

Hi Linn,
Thank you for your response.
Please see your pm
Regards
Jay