I reported to Plusnet on Sunday 26th that my phone had not been working for 2-3 days-no inward or outward calls and no ring tone. I received a reply which stated that the fault had been reported to Openreach but there would be no further activity on my case until today,1st March. Obviously with the phone out of order I have no internet connection either. I've paid for all of this up front and now not getting any of the service I've paid for. I think that this problem with the phoneline is a recurring problem and I'd like to know (from Openreach?) why I don't have a stable telephone connection. It seems that the minute there's a spit of rain the phone line goes down. I would also like to know from Plusnet or anyone when my phone line will be fixed and when I can expect to have an internet service again. I'd also like a refund for all of the time my phone line and internet service have been unavailable to me. And, if this total lack of service continues, do I have grounds for ending my contract with Plusnet without penalty and having my advance payment refunded so that I can take my business elsewhere?
