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No dial tone

FIXED
BiAndSpy
Grafter
Posts: 33
Thanks: 1
Fixes: 3
Registered: ‎13-09-2016

No dial tone

I am getting very very slow broadband speeds again after it was fixed (very temporary) yesterday so I ran the Plusnet Broadband Troubleshooter. One of its questions was do I have a dial tone....the answer is no. I have only just noticed this. I have recently had the Master socket exchanged when I did not have a dial tone, could this be the problem again?

I am unemployed and need both my broadband and phone to both look for and apply for jobs so this is getting very stressful.

3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,056
Thanks: 651
Fixes: 183
Registered: ‎27-04-2007

Re: No dial tone

Hi there,

 

Am I right in understanding that you have had a working line since the master socket was changed and it has become faulty since or has it not worked at all since then?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BiAndSpy
Grafter
Posts: 33
Thanks: 1
Fixes: 3
Registered: ‎13-09-2016

Re: No dial tone

That is correct, in that it or something else is causing the problem. I have a few minutes ago used webchat and an engineer is visiting tomorrow so I hope for a more permanent fix this time!!

BiAndSpy
Grafter
Posts: 33
Thanks: 1
Fixes: 3
Registered: ‎13-09-2016

Re: No dial tone

Fix

After engineer visit fault now gone