No dial tone

[#1]

I am getting very very slow broadband speeds again after it was fixed (very temporary) yesterday so I ran the Plusnet Broadband Troubleshooter. One of its questions was do I have a dial tone....the answer is no. I have only just noticed this. I have recently had the Master socket exchanged when I did not have a dial tone, could this be the problem again?

I am unemployed and need both my broadband and phone to both look for and apply for jobs so this is getting very stressful.

[#2]

Hi there,

Am I right in understanding that you have had a working line since the master socket was changed and it has become faulty since or has it not worked at all since then?

[#3]

That is correct, in that it or something else is causing the problem. I have a few minutes ago used webchat and an engineer is visiting tomorrow so I hope for a more permanent fix this time!!

[#4 · Accepted solution]

After engineer visit fault now gone