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New phone service not asked for.

Gerry
Rising Star
Posts: 124
Thanks: 1
Fixes: 2
Registered: ‎10-01-2012

New phone service not asked for.

Just had an email from Plusnet (I think) as below:-

Dear Mr Bruce,

 

Account username: (deleted for security)

 

Your new Home Phone service should be available on 1/8/2017.

 

Your telephone number will be [Removed].

 

 

Want more information?

----------------------

Our support site has lots of information on Home Phone:

https://www.plus.net/help/phone/

 

If you need help, get in touch with our Support Team using the Help Assistant ( http://help.plus.net/ ) or call us on 0800 432 0200 or 0345 140 0200.

 

 

Kind regards,

 

Plusnet Customer Support

http://www.plus.net/

 

Email ref: E0714

--

Plusnet plc

Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU Registered in England no: 3279013 VAT No: 245 7193 48

I have been a customer since I can't remember when and I haven't asked for a new phone line and I don't live in the area the number refers to. Please tell me it's a mistake as I really don't want to pay for someone else's phone service.

 

Regards

 

Gerald Bruce.

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

2 REPLIES 2
Gerry
Rising Star
Posts: 124
Thanks: 1
Fixes: 2
Registered: ‎10-01-2012

Re: New phone service not asked for.

Also had 2 text messages to my mobile.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,164
Thanks: 9,153
Fixes: 1,473
Registered: ‎21-04-2017

Re: New phone service not asked for.

It looks like that e-mail was sent in error, Gerry. I am very sorry for any confusion caused.

I will be flagging that up to the relevant team to further investigate internally.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team