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Moving phone service to Plusnet

Madman
Newbie
Posts: 8
Registered: ‎27-05-2011

Moving phone service to Plusnet

I currently have BB with Plusnet, & phone with BT (12 month contract).
The BT phone contract ends on 31/1/12  &  I want to start a Line Rental Saver contract with Plusnet on 1/2/12.
How much notice do I need to give Plusnet, for them to start the service on 1/2/12  ?
Regards  Nick
5 REPLIES 5
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Moving phone service to Plusnet

you might getting it changed on the 1st Feb, but PN will then align your bill with your Broadband  billing period, by charging a smaller increment on the phone
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,370
Fixes: 75
Registered: ‎06-04-2007

Re: Moving phone service to Plusnet

According to this Home Phone FAQ page transfer from BT should take around 2 weeks.
However since the change needs to be done on a specific date I suggest raising a Sales Ticket (via Contact Us) or calling them on 0800 432 0080. A preliminary enquiry now might be appropriate bearing in mind possible delays from the holidays and weather conditions. Certainly I wouldn't be inclined to leave it beyond the first week in January.
David
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Moving phone service to Plusnet

Yep, transfers generally take 2 weeks.
Madman
Newbie
Posts: 8
Registered: ‎27-05-2011

Re: Moving phone service to Plusnet

Thanks guys.
I'ii see about it early in 2nd week of January.
Regards  Nick. (who is a happy bunny, as new list shows FTTC coming in June 2012)  Grin
anniesboy
Rising Star
Posts: 401
Thanks: 10
Registered: ‎06-01-2011

Re: Moving phone service to Plusnet

As for FTTC, don't get your hopes up mine said December 1st ,just changed to June 30th  2012.