Line Rental Saver - renewal
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Line Rental Saver - renewal
28-08-2014 4:13 PM
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Thanks
Re: Line Rental Saver - renewal
28-08-2014 5:25 PM
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See you'll have been so loyal, that you have confused our systems by renewing your Line Rental Saver over a month before it's due.
Don't worry, I can 100% confirm that your new LRS will not take effect until your existing one has completely run it's course. It's basically just queued up behind your current one now.
Hopefully this puts you at ease
Re: Line Rental Saver - renewal
29-08-2014 10:41 AM
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I was also worried when I first received a similar email a couple of years ago but all has gone well
I will again be using this option next month
Re: Line Rental Saver - renewal
29-08-2014 12:30 PM
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Poor wording in "Line Rental Saver" acknowledgement emails
29-08-2014 11:56 PM
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Your email (Email ref: ELRS3) to acknowledge this contains the following
"We've taken your payment, thanks for choosing Line Rental Saver
Your Line Rental Saver contract will start when your next monthly bill is taken. "
This is clearly wrong, because it will start when the existing payment runs out - not next month.
Can you tidy up your standard emails, and also confirm to me that I will not get short-changed in the way it says.
Re: Poor wording in "Line Rental Saver" acknowledgement emails
30-08-2014 7:21 PM
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http://community.plus.net/forum/index.php/topic,131175.0.html
Re: Line Rental Saver - renewal
30-08-2014 7:32 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Line Rental Saver - renewal
30-08-2014 8:54 PM
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Quote from: MattyC Ah.
See you'll have been so loyal, that you have confused our systems by renewing your Line Rental Saver over a month before it's due.
Don't worry, I can 100% confirm that your new LRS will not take effect until your existing one has completely run it's course. It's basically just queued up behind your current one now.
Hopefully this puts you at ease
Well... Splendid and all that, but...
Are you going to re-write that standard email so that it doesn't mislead people?
You could just leave it as it is, & keep on receiving questions from the confused customers who actually read these things.
Re: Line Rental Saver - renewal
31-08-2014 9:47 AM
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Re: Line Rental Saver - renewal
01-09-2014 10:34 AM
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Quote from: SamP Well... Splendid and all that, but...
Are you going to re-write that standard email so that it doesn't mislead people?
You could just leave it as it is, & keep on receiving questions from the confused customers who actually read these things.
This is something that I've fed back on, and did once again after seeing this thread. I've not heard back from anyone just yet, but will keep chasing this.
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- Re: Line Rental Saver - renewal