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Line Rental Saver ? inclusive calls ?

sedj66
Not applicable
Posts: 2
Registered: ‎13-05-2013

Line Rental Saver ? inclusive calls ?

I have signed up for Unlimited Fibre Broadband and calls and chose to take up the line rental saver option, question is when looking at one of the phone faq's it appears to read this is line only and does not include the weekend calls on this package?
Its as clear as mud , could anyone shed any light on this?
Thanks
9 REPLIES 9
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Line Rental Saver ? inclusive calls ?

It depends when you signed up for it
The old one included evening and weekend calls
The one which started this month doesn't include any calls
http://community.plus.net/forum/index.php/topic,114730.0.html
sedj66
Not applicable
Posts: 2
Registered: ‎13-05-2013

Re: Line Rental Saver ? inclusive calls ?

Thanks for the answer, they could do to make it a lot clearer when ordering.  Roll_eyes
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Line Rental Saver ? inclusive calls ?

Yes, it should be very clear very clear before you start the order  Roll_eyes You'd have thought Plusnet would have learned by now.
Jarr
Grafter
Posts: 91
Registered: ‎09-04-2013

Re: Line Rental Saver ? inclusive calls ?

How much is the line rental saver. I can see details on the main site but no price.  Undecided
ITWorks
Superuser
Superuser
Posts: 2,044
Thanks: 704
Fixes: 8
Registered: ‎05-11-2008

Re: Line Rental Saver ? inclusive calls ?

Hi there
LRS is £131.88 (equivalent of £10.99pcm)
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Jarr
Grafter
Posts: 91
Registered: ‎09-04-2013

Re: Line Rental Saver ? inclusive calls ?

I have all inclusive calls.
Is there a link to the clear as mud main site?
ITWorks
Superuser
Superuser
Posts: 2,044
Thanks: 704
Fixes: 8
Registered: ‎05-11-2008

Re: Line Rental Saver ? inclusive calls ?

This is the main page for LRS
http://www.plus.net/home-broadband/line-rental-saver/
PN do not even display the price on this page, why PN?
You have to login to your account to see the price and add it.
https://portal.plus.net/apps/linerental/saver/portal
Displays the price in the T&C
http://www.plus.net/info2/legal/index.html#line_rental_saver
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Line Rental Saver ? inclusive calls ?

http://www.plus.net/home-broadband/line-rental-saver/ but it doesn't show prices
This does http://www.plus.net/home-broadband/faqs/broadband-and-phone/ but it doesn't say what is included but according to http://community.plus.net/forum/index.php/topic,114730.0.html existing phone customers have evening and weekend calls included in the LRS but changing phone tariff will increase the costs so what this appears to really mean is that
If you are on evenings and weekends and take the LRS then the cost is £125.88 BUT if you change to Anytime then you move to the new tariffs and get hit with the higher LRS
I assume that changing from Anytime to Evenings and Weekends will also move you to the new tariff and then LRS will be at the new price of £131.88 and this doesn't include any phone calls as there are extra costs for weekends and evenings with weekends not being available http://www.plus.net/info2/legal/price_guide.html#talk
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Line Rental Saver ? inclusive calls ?

That's a good point Jim which may not be clear on the LRS journey  Roll_eyes