cancel
Showing results for 
Search instead for 
Did you mean: 

Line Rental - Cancellation of pervious provider

FIXED
Woolcockjill
Interested
Posts: 2
Registered: ‎08-04-2018

Line Rental - Cancellation of pervious provider

Hello,

I've just upgraded my broadband to fibre and opted to take out line rental with Plusnet - previously this was with Millennium Talk.

Do I need to contact Millennium Talk about the change or will Plusnet do that?

 

Many thanks 
Martin

3 REPLIES 3
Townman
Superuser
Superuser
Posts: 20,108
Thanks: 8,201
Fixes: 103
Registered: ‎22-08-2007

Re: Line Rental - Cancellation of pervious provider

Fix

Hi Martin,

A warm welcome to the forums.  Whatever you do, please do not tell your current supplier, just let the "gaining supplier led" process play out.

Far too many migrations go wrong from users telling their existing supplier that they are leaving on day X...

  • The migration date can change due to BT engineer availability or issues with BT's databases
  • Telling the existing supplier could cause them to place a cancelation order on the line which inhibits any other provider from placing orders until the line is ceased, with the risk of losing your phone number and possibly your broadband

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Woolcockjill
Interested
Posts: 2
Registered: ‎08-04-2018

Re: Line Rental - Cancellation of pervious provider

Perfect, thank you, thats exactly what i wanted to hear.

 

Cheers

Martin

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Line Rental - Cancellation of pervious provider

Welcome to our community forums Martin.

In addition to Towman's post I've sent you an e-mail with more info.

Let us know how this goes.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team