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Line Rental - Cancellation of pervious provider

FIXED
Woolcockjill
Newbie
Posts: 2
Registered: 08-04-2018

Line Rental - Cancellation of pervious provider

Hello,

I've just upgraded my broadband to fibre and opted to take out line rental with Plusnet - previously this was with Millennium Talk.

Do I need to contact Millennium Talk about the change or will Plusnet do that?

 

Many thanks 
Martin

3 REPLIES
Superuser
Superuser
Posts: 12,582
Thanks: 3,852
Fixes: 25
Registered: 22-08-2007

Re: Line Rental - Cancellation of pervious provider

Fix

Hi Martin,

A warm welcome to the forums.  Whatever you do, please do not tell your current supplier, just let the "gaining supplier led" process play out.

Far too many migrations go wrong from users telling their existing supplier that they are leaving on day X...

  • The migration date can change due to BT engineer availability or issues with BT's databases
  • Telling the existing supplier could cause them to place a cancelation order on the line which inhibits any other provider from placing orders until the line is ceased, with the risk of losing your phone number and possibly your broadband
Woolcockjill
Newbie
Posts: 2
Registered: 08-04-2018

Re: Line Rental - Cancellation of pervious provider

Perfect, thank you, thats exactly what i wanted to hear.

 

Cheers

Martin

Plusnet Help Team
Plusnet Help Team
Posts: 8,946
Thanks: 2,814
Fixes: 441
Registered: 21-04-2017

Re: Line Rental - Cancellation of pervious provider

Welcome to our community forums Martin.

In addition to Towman's post I've sent you an e-mail with more info.

Let us know how this goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team