A warm welcome to the forums. Whatever you do, please do not tell your current supplier, just let the "gaining supplier led" process play out.
Far too many migrations go wrong from users telling their existing supplier that they are leaving on day X...
The migration date can change due to BT engineer availability or issues with BT's databases
Telling the existing supplier could cause them to place a cancelation order on the line which inhibits any other provider from placing orders until the line is ceased, with the risk of losing your phone number and possibly your broadband
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
