As with many people, I was getting the phone calls about the upcoming changes. I wasn't able to take any of the calls when they tried, and was hoping to put it off for a bit while I dealt with some other things. Then I got the 30 day warning email so got on with it - opting to get rid of the landline. I was going to do it online but needed to check something so spoke to customer services. I've got Openreach booked in and thought I had everything sorted. However, I've now had a 'sorry you're moving your phone line email', with the close date set for the same as the Openreach engineer.
My question is - is this a standard email even though I'm getting rid of my landline, or do they think I'm transferring it and I need to tell them not to?
