Jumping Ship..
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Jumping Ship..
Jumping Ship..
19-09-2011 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm in a Market1 area and have got a PN Extra BB with Homephone package .
It's a few days to "End of (1yr) Contract" and, after two timeconsuming mis-billing experiences, I'm looking around for alternatives to PN.
Anyone have current knowledge?
Do I need to look for another phone rental provider as well as BB? Or can I leave, say, the phone with PN and just move the BB initially?
Re: Jumping Ship..
19-09-2011 2:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote after two timeconsuming mis-billing experiences, I'm looking around for alternatives to PN.
When did these happen roughly? I'd like to look at what happened in detail, we can't afford to put customers through things like that which make them feel like they need to find another provider...
Re: Jumping Ship..
19-09-2011 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
-----------
Anyone have current knowledge of alternatives?
Do I need to look for another phone rental provider as well as BB (or can I leave, say, the phone with PN and just initially move the BB)?
Re: Jumping Ship..
19-09-2011 3:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: flannel Do I need to look for another phone rental provider as well as BB (or can I leave, say, the phone with PN and just initially move the BB)?
No but you can do the opposite, move your phone and keep the BB.
Alternatives I looked at were the PO's BB & phone package and TT. Depends on your usage of BB & phone habits really.
Re: Jumping Ship..
19-09-2011 4:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So,
it's move Phone only (leaving BB with PN) *or* BB&Phone together (but I guess they could end up with different suppliers).
I've also seen Primus who seem to offer Calls&Phone&("unlimited")BB for £26.06 while the PO does Calls&Phone&("unlimited")BB for £26.05!
Anyone compared the two in more detail?
And is it *definite* that pn requires an active BB account with any PN phoneline service?
Re: Jumping Ship..
19-09-2011 4:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have a look on http://Moneysavingexpert.com in the forums there for more on what is available/good/bad.
As I said when I last looked at moving my package I was looking seriously at the PO's offering on the TBB forums they got quite good reviews as well. The only down side I saw was the length of the contract. (12 months)
Re: Jumping Ship..
19-09-2011 4:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote And is it *definite* that pn requires an active BB account with any PN phoneline service?
Yes, that is usually the case. I'd advise having a word with our customer options team though... http://www.plus.net/support/customer_service/using/grass_is_greener.shtml
Re: Jumping Ship..
19-09-2011 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Jumping Ship..
19-09-2011 4:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
------------
REF: Yes, that is usually the case. I'd advise having a word with our customer options team though..
I've passed the Q to them for an answer ( I see they shut at 1700 so will post here later).
Re: Jumping Ship..
19-09-2011 4:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: alanf In the past we have been told that, although Plusnet will not supply a phone line without broadband, it is possible to keep the phone service after changing to another broadband provider.
Thanks for that (I was going to call you Mr F .. but for the avoidance of misconstrual, maybe not ). Do you happen to have reference to where someone was told this applied to them?
Re: Jumping Ship..
19-09-2011 5:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not sure about LLU, if you can have the phone on a separate supplier
Re: Jumping Ship..
19-09-2011 5:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Their training seems directed at signup rather than answering questions.
Eg Q:'What model is your "free" router?' ; A: 'er..' ; Q : Ok, who makes it? A: 'er, can I put you on hold? '
caveat emptor..
Still maybe their billing works correctly* these days after being done over by Ofcom recently.
*unlike some other Co's I could name..
Re: Jumping Ship..
19-09-2011 5:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Now my exchange is in the list to be upgraded to fibre ( :D) next year ( :() I will probably move to BT then on the option 2 fibre package (assuming I can afford it :-X).
Buy YMMV, some people have no problems with who ever they move to others seem to have continuous issues.
Re: Jumping Ship..
19-09-2011 6:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Hairy Now my exchange is in the list to be upgraded to fibre ( :D) next year ( :() I will probably move to BT then on the option 2 fibre package (assuming I can afford it :-X).
Market1 in BT's local shed , so we get paleo-BB.
Hereabouts, "Fibre" is more usually associated with lassooing livestock.
Re: Jumping Ship..
19-09-2011 6:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good luck with who ever you find as your new provider.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page