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Moving phone to plusnet. Do I need to tell BT?

peter10
Grafter
Posts: 231
Registered: ‎04-03-2009

Moving phone to plusnet. Do I need to tell BT?

My phone is being moved to plusnet on the 12th Sept. Do I need to inform BT or will plusnet see to everything? Before deciding to move I had checked with BT to make sure that I wasn't in a contract.
7 REPLIES 7
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Moving phone to plusnet. Do I need to tell BT?

You should receive a letter from BT saying something like - Sorry you are leaving us why don't you look at our wonderful products.
You don't need to do anything unless you don't receive a letter then I would call them a day or so before the transfer
198kHz
Seasoned Hero
Posts: 5,596
Thanks: 2,580
Fixes: 37
Registered: ‎30-07-2008

Re: Moving phone to plusnet. Do I need to tell BT?

I didn't contact them at all - just made sure that the DD was cancelled once they'd taken their final payment.
If you want the best seat in the house, move the cat
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peter10
Grafter
Posts: 231
Registered: ‎04-03-2009

Re: Moving phone to plusnet. Do I need to tell BT?

Thanks for the help.
Peter
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Moving phone to plusnet. Do I need to tell BT?

Before moving line to Plusnet I used to pay BT by quarterly DD and was impressed when they cancelled it after taking final payment.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Moving phone to plusnet. Do I need to tell BT?

not only did they cancel my DD, but they sent me a rebate
greyposter
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Moving phone to plusnet. Do I need to tell BT?

Same for me.
peter10
Grafter
Posts: 231
Registered: ‎04-03-2009

Re: Moving phone to plusnet. Do I need to tell BT?

The phone transfer seems to have gone smoothly so many thanks Plusnet for that..
As pierre pierre and greyposter I am owed a rebate by BT. Can anyone give me an idea as to how long this will take please? I don't think it will be settled too quickly but I was wondering what time scale to expect.
Thanks
Peter