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How long a wait ?

sylvahawke
Newbie
Posts: 3
Registered: ‎15-10-2014

How long a wait ?

I reported my phone line as not working at 20:05 yesterday - and am still waiting for an answer - how much longer until it's looked at?
3 REPLIES
sylvahawke
Newbie
Posts: 3
Registered: ‎15-10-2014

Re: How long a wait ?

Still waiting - and getting slightly annoyed - my community alarm is dependent on the phone line and I am feeling a tad vulnerable without it.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: How long a wait ?

Hi sylvahawke,
Sorry about the wait. Faults are normally picked up within 72 hours, however, I'll take a look for you now and see if it can be raised to our suppliers now. I'll provide updates on Ticket: 93081485 as soon as possible.
sylvahawke
Newbie
Posts: 3
Registered: ‎15-10-2014

Re: How long a wait ?

Hi Linn,
thanks for the response - your help is much appreciated