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Home phone move
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- Re: Home phone move
Home phone move
26-01-2013 10:41 AM
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Hi! This is my first post since switching from BT. I'm not sure if this is quite the right thread for my query but I hope it's ok.
My broadband moved over to Plusnet a few days ago without a hitch, and a bonus came in the form of significantly increased speed results.
My telephone is due to transfer from BT in a few days time, and a letter from them tells of problems if I move over without having details of my new line provider. They suggest I contact whoever it may be and at the same time ask for my present number to stay the same. Can anyone advise who I should contact? Cheers.
My broadband moved over to Plusnet a few days ago without a hitch, and a bonus came in the form of significantly increased speed results.
My telephone is due to transfer from BT in a few days time, and a letter from them tells of problems if I move over without having details of my new line provider. They suggest I contact whoever it may be and at the same time ask for my present number to stay the same. Can anyone advise who I should contact? Cheers.
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Re: Home phone move
26-01-2013 10:47 AM
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Mod Note
Post split off to it's own topic to aid visibility.
Post split off to it's own topic to aid visibility.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 2 of 8
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Re: Home phone move
26-01-2013 10:48 AM
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Despite their scaremongering it should happen automatically as you aren't moving from or to an LLU phone which is the only time things can go wrong
You could ring Plusnet if you want further reassurance but you may have a bit of a wait.
Alternatively wait for it to be picked up here on Monday
You could ring Plusnet if you want further reassurance but you may have a bit of a wait.
Alternatively wait for it to be picked up here on Monday
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Re: Home phone move
27-01-2013 10:31 AM
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Many thanks, Jim. I'll maybe wait and see if it happens automatically.
jim:quote
jim:quote
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Re: Home phone move
28-01-2013 11:41 AM
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Hi eimeki,
I've checked your account and everything is progressing as it should
If you've got any questions give us a shout.
Chris
I've checked your account and everything is progressing as it should
If you've got any questions give us a shout.
Chris
Message 5 of 8
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Re: Home phone move
04-02-2013 2:19 PM
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Hi Chris (et al)
Changeover has happened without a hitch. However, in the event of any line problems in the future is the Plusnet help line the way to go?
Cheers
Changeover has happened without a hitch. However, in the event of any line problems in the future is the Plusnet help line the way to go?
Cheers
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Re: Home phone move
04-02-2013 5:02 PM
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Hi; you'd contact us directly for any issues
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Re: Home phone move
08-02-2013 6:01 PM
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Quote from: Ben Hi; you'd contact us directly for any issues
Many thanks, will do. But, to-date all has gone as smoothly as I could have wished for.
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