Home Phone Direct Debit
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Home Phone Direct Debit
14-04-2010 3:42 PM
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According to the FAQ http://www.plus.net/support/phone/home_phone/billing.shtml
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Paying for Home Phone
1. How and when do I pay for the service?
Your line rental, call plan and call charges will be taken at the same time as your broadband subscription via the same payment method. Our Account Admin FAQ explains which payment methods we accept.
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At present I use a credit card, so why the need for a DD?
Is the FAQ wrong?
I've opened a ticket on this, but I'll have to wait 22 hours for a reply, I thought I might do better here.
Re: Home Phone Direct Debit
14-04-2010 4:18 PM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Home Phone Direct Debit
14-04-2010 4:21 PM
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Re: Home Phone Direct Debit
14-04-2010 5:59 PM
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You use a credit card for paing the postage on routers.
You use a credit card for the Phone call credit limit
But hey this is PN Billing system
Re: Home Phone Direct Debit
15-04-2010 11:11 AM
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It's all very vague, is there no one here from Plusnet?
I've been with f9/+net for years and have always had good service through 2 house moves and various line problems.
It seems that service has gone downhill, 22 hours to answer a ticket with a simple query is just too long, maybe I should just go elswhere.
Re: Home Phone Direct Debit
15-04-2010 11:56 AM
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Unfortunately you will need to add direct debit details in order to request the service - though even if the DD isn't active the order will still go ahead. If you drop me a PM when you've ordered I'll take a look at that and see if there's anything we can do.
Re: Home Phone Direct Debit
16-04-2010 10:07 AM
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Quote from: Matt Hi theoule,
Unfortunately you will need to add direct debit details in order to request the service - though even if the DD isn't active the order will still go ahead. If you drop me a PM when you've ordered I'll take a look at that and see if there's anything we can do.
Thanks, I've ordered home phone, and given my DD details, can you look and see if my payment method can be changed?
Question no: 32951421.
Thanks
Re: Home Phone Direct Debit
20-04-2010 4:57 PM
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I've replied to your ticket, that should all go through fine for you.
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