Help required please

[#1]

Can any CS rep reading this please take a look at Ticket No 97060625 raised yesterday.  This situation is becoming urgent now.
Many Thanks.

[#2]

Morning
I have had a look at the account and there are a couple of options for you!!
Just one quick question, Do you hold power of attorney?
Is there a time that I could possibly speak to you over the phone to try and get this sorted.
Thanks

[#3]

Thanks Joshua.  You can call the number on the ticket any time and I should be able to chat, or you can leave a message if I'm out of service.
Thanks again for your help.

[#4]

Thanks for the call Joshua,  I have spoken to my mother and she is happy to take your call this afternoon.