"Home Phone - Order cancelled" - Er, by who??
"We can confirm that your order for Home Phone has now been cancelled."
Except I haven't cancelled it (Fuel Internet are dragging their heels with releasing our number for Plusnet to take over), just got this by email, so as they say across the pond, what gives??
Except I haven't cancelled it (Fuel Internet are dragging their heels with releasing our number for Plusnet to take over), just got this by email, so as they say across the pond, what gives??
And now the fibre seems to have gone back in time to dialup speeds (having to tether to my mobile to post this)...
Hi, thanks for the call earlier, just got off the phone to Fuel Broadband (I wish they'd pick a name and stick to it), their provisioning person says that the line has been taken out of their hands and the phone number is off their system, and they're passing the buck to either yourselves or Openreach, as the line in their words "is out of Fuel's control", so, if it is Openreach then they need contacting to get it sorted... 
Where our number is, I haven't a clue, it's somewhere in the ether and calling it just goes to a SIT Reorder tone!!
Where our number is, I haven't a clue, it's somewhere in the ether and calling it just goes to a SIT Reorder tone!!
Well, I assume the process of cancelling the order for both phone & fibre's done, as the fibre now will not connect at all, so I guess it's onwards from there...
Just a thought that occurred to me, as I signed up with the offer of 6 months free and with £50 cashback from yourselves, will those still apply after re-doing the order?
Just a thought that occurred to me, as I signed up with the offer of 6 months free and with £50 cashback from yourselves, will those still apply after re-doing the order?
No worries, I still have my mobile broadband tethering via my phone on Three so not completely offline (but I have been spoiled by the 38Mbps fibre now!!), and good to know the cashback is still there...
When I last spoke to Primus, they said that the account as far as they see it is closed and they stated that Plusnet has control of the line, though that could have just been them trying to pass the buck as they seemed to be rather put out by my asking the questions about the line and who has control of it, but as the account with them is not in my name (it's in the mother's name, and she's off rehearsing for a Streetwise Opera performance) I can't check again myself annoyingly!!
If you need to do a new line, then that's fine by me, as long as everything is working by the end of it that's what matters to me!!
If you need to do a new line, then that's fine by me, as long as everything is working by the end of it that's what matters to me!!
Well our orders are all fully cancelled (apart from the one I placed this morning).
Which begs the question who the in the world is paying Openreach to keep that line active?!
Bit of an odd one.
Which begs the question who the in the world is paying Openreach to keep that line active?!
Bit of an odd one.
I'm sure Openreach will know, and if not, goodness knows, I get lost with all the stuff that goes on in telephone exchanges and the networks these days, makes a strowger mechanical exchange look easy... 
Well the fibre seems to be back up (handy cos my mobile broadband seems to have gone down the pan with going slooooow), only noticed the DSL light on the fibre modem was back on while doing some housework!!