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Help !!! How Do I Reduce My Credit Limit?

nero
Newbie
Posts: 7
Registered: ‎01-07-2010

Help !!! How Do I Reduce My Credit Limit?

Help !!!  How Do I Reduce My Credit Limit?
I urgently need help on this issue.....I need  to control  my outgoing calls because of my children, fine they can use the broadband i don't really care about that, but I need a way to control my outgoing call. Or reduce my credit limit..
Bt offers calls control method. Other phone company offers calls control solutions.
I need to be in charge of my outgoing call
Thanks
jim:orange All caps changed as per forum rules
14 REPLIES 14
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Help !!! How Do I Reduce My Credit Limit?

Welcome to the forum.
I appreciate your quandary.
You can reduce the credit limit by raising a ticket to request it - I did.
However that probably won't solve your problem as when you reach it all outgoing calls will be barred and there will be a charge added to your next bill http://www.plus.net/support/phone/home_phone/billing.shtml#howCredit
Quote
13. What if I use my credit before the end of the month?
If you reach your credit limit, all calls (apart from emergency 999/112 and operator) will be barred and a charge of £5.76 will be added to your next bill.
Before this happens, we'll email you as you reach £15, £10 and £5 available credit.
You'll need to top-up and have at least £5 credit available before we allow calls on your line again.
You can prevent this by topping up your credit through the month using the Home Phone Control Panel.
You can top-up by £5, £10, £25, £50, £75 or £100.
Would it be correct to assume that your problem is calls to mobiles. I don't know if there is a facility for blocking outgoing calls to a range of numbers but hopefully a Digital Care Team member will be along to advise
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Help !!! How Do I Reduce My Credit Limit?

Hi nero,
I'll add a ticket to your account for you with details, if you return that to us letting us know what would be best we'll get it sorted for you.
Hope that helps,
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Help !!! How Do I Reduce My Credit Limit?

How about a device such as this? If they work, and I have no experience of using them, a one off charge may work out cheaper than paying a phone service provider each month.
http://cgi.ebay.co.uk/COMMTEL-PHONE-GUARD-CONTROL-YOUR-HOME-OFFICE-PHONE-BILL-/390189015714?cmd=View...
nero
Newbie
Posts: 7
Registered: ‎01-07-2010

Re: Help !!! How Do I Reduce My Credit Limit?

i need to terminate my  plus net account, how do i go about it
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Help !!! How Do I Reduce My Credit Limit?

http://www.plus.net/support/customer_service/contact_us/contact_details.shtml?supporta=howtocontactu...
Cancellation  0845 140 6002  09:00 – 17.30 every weekday (except Bank Holidays)
Be careful - are you talking about cancelling your account or moving to another supplier.
Cancelling will land you with cancellation charges.
If you want to move your broadband to another supplier then you should ask for a MAC code.
If you want to move your phone to another supplier you should contact the new supplier and they will arrange it.
nero
Newbie
Posts: 7
Registered: ‎01-07-2010

Re: Help !!! How Do I Reduce My Credit Limit?

can you please help me block all calls on my land line, the primary objective of getting this is service is because of broadband and not making me pay 85 pound on phone bill excluding broadband bill of 11 pounds a month
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Help !!! How Do I Reduce My Credit Limit?

As I posted on your other thread - remove the phone and lock it away.
nero
Newbie
Posts: 7
Registered: ‎01-07-2010

Re: Help !!! How Do I Reduce My Credit Limit?

like how is the cancellation charges, approximately
thanks
nero
Newbie
Posts: 7
Registered: ‎01-07-2010

Re: Help !!! How Do I Reduce My Credit Limit?

like how much will it cost me for the cancellation charges
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Help !!! How Do I Reduce My Credit Limit?

Reading your other post it appears that you want to retain your broadband.
If this is the case and Plusnet can't offer it transfer your phone line to BT and enable Call Barring for a cost of £2.59 per month
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25504 and click on Home Phone Security Features
If you want to cancel everything have a look here as this should tell you https://portal.plus.net/my.html?s=0&action=account_summary
nero
Newbie
Posts: 7
Registered: ‎01-07-2010

Re: Help !!! How Do I Reduce My Credit Limit?

for thanks ur support
i hope d transfer can be made
@ no extra cost for transferring my service to BT
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Help !!! How Do I Reduce My Credit Limit?

Have a read of this http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/BT_Calling_Features_Userguide.pd...
I don't believe there is a charge as you probably paid for the initial phone line installation up front
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Help !!! How Do I Reduce My Credit Limit?

As a further point - I assume that you are on one the new packages.
Have you restricted the cost of your broadband https://portal.plus.net/data_transfer_watch/
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Help !!! How Do I Reduce My Credit Limit?

Hi nero,
Thanks for your time on the phone - as discussed the order for outbound call barring has been placed and should complete for you later on this afternoon.
I hope that helps, and sorry for all the hassle.