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Do openreach work bank holidays?

Olifran
Grafter
Posts: 134
Registered: ‎21-11-2011

Do openreach work bank holidays?

Hi

logged a phone fault last Thursday. Would have hoped OR would have sorted by now. Do they work bank holidays as I no working phone line or broadband 😞

3 REPLIES 3
IanC1
Browser
Posts: 2
Registered: ‎29-05-2016

Re: Do openreach work bank holidays?

I doubt it, but PlusNet customer services do. They'll be open in the morning

ejs
Aspiring Hero
Posts: 5,442
Thanks: 631
Fixes: 25
Registered: ‎10-06-2010

Re: Do openreach work bank holidays?

I think Openreach work 7 days a week, and on bank holidays.

But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach.

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: Do openreach work bank holidays?

Hey there. The response time from our suppliers to fix your fault is 31/05/16 by 23:59:59, so it should be assigned to an engineer tomorrow. Smiley

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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