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Custom Voicemail Option No Longer Available?

Porsmitj2
Hooked
Posts: 7
Registered: ‎30-01-2018

Custom Voicemail Option No Longer Available?

I would like to record a custom voicemail greeting. In the past there was always an option to do it when I phoned 1571. However it doesn’t come up anymore. Why is that and how can I record my own message?

Thank You

Jonathan Smith

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3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Custom Voicemail Option No Longer Available?

@Porsmitj2 - From what I can see the greeting option isn't included in the voicemail service on your line, so I've corrected this. If you can give it an hour then try again you should be able to record your own message.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Townman
Superuser
Superuser
Posts: 22,718
Thanks: 9,445
Fixes: 150
Registered: ‎22-08-2007

Re: Custom Voicemail Option No Longer Available?

@Gandalf 

Anoush, how might that happen?  Is not that part of the basic 1571 service?  Or (internally) is the 1571 basic service a configurable bundle?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Custom Voicemail Option No Longer Available?

The wrong type of voicemail service was ordered due to agent error

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet