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Crackling Line & Broadband drops after landline used

ReadiBoy
Dabbler
Posts: 18
Registered: ‎23-12-2015

Crackling Line & Broadband drops after landline used

Hi,

I've noticed a lot of crackling over my landline in the last few weeks and the quiet line test has shown this up again today. Noticed too that every time someone uses the landline and hangs up, the internet drops immediately after. Could a test be done on my line to confirm please?

Thanks in advance.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 14,004
Thanks: 285
Fixes: 84
Registered: ‎27-04-2007

Re: Crackling Line & Broadband drops after landline used

Hi there, 


Testing has picked up on a potential problem with the line (a high resistance cable joint) I've reported this for you with our supplier as it will need some engineer work to get fixed. 

 

I've added a ticket to your account with further details: https://www.plus.net/wizard/?p=view_question&id=187364062

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team