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Conned into a contract under false information?

jammyd
Newbie
Posts: 7
Registered: ‎26-12-2010

Conned into a contract under false information?

I needed a phone line and internet, house currently has neither as I switched them off 2.5 years ago. Called many companies but Plusnet seemed the most helpful and were able to help me with the simple request.

1. Landline with a new phone number to before
2. Internet access
All went very well......or so I thought....apparently now my line has been switched on on my OLD phone number which simply cannot happen and I cannot plug a phone in ever on this numbe, so I gently informed them they had made a mistacke and apparently it is now MY problem as the line is live to change the number and pay THEM £38!! I definately checked and double checked I would get a fresh number and there would be no extra fees Undecided  - I feel conned into signing up and can't even use the service I thought I had bought now.
Has anyone else had this problem with them? Any Advice?
4 REPLIES 4
Strat
Moderator
Moderator
Posts: 31,295
Thanks: 3,878
Fixes: 565
Registered: ‎14-04-2007

Re: Conned into a contract under false information?

This looks like a job for the Digital Care Team who I believe won't be around until Wednesday at the earliest.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Conned into a contract under false information?

And Jameseh has gone to Aus for the 5th test, so he cant help either
fourfourdevon
Grafter
Posts: 1,101
Thanks: 2
Registered: ‎10-09-2010

Re: Conned into a contract under false information?

This happens a lot now, at one time when you reconnected a property you got a new number, but BT stopped doing that a number of years ago, and when you reconnect a property the BT network (which is what Plusnet do) you are almost certain to get the old number.
I have a problem with this as well, and have been reconnected to the number the previous tenant had, one who unfortunately seems to have run off owing a lot of money to lot of people and given that I'm a man living at the same address with the same telephone number has left some collection agencies convinced that I'm lying when I say "He doesn't live here any more and I don't know him."
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Conned into a contract under false information?

Hi jammyd,
Please see your ticket for the latest update on your enquiry.
Jojo Smiley