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Charges to another Plusnet Customer

FIXED
Kady999
Hooked
Posts: 9
Thanks: 1
Registered: ‎28-03-2020

Charges to another Plusnet Customer

Why am I being charged to make calls to another Plusnet Customer I thought these calls were free?
7 REPLIES 7
198kHz
Seasoned Hero
Posts: 5,693
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Registered: ‎30-07-2008

Re: Charges to another Plusnet Customer

Are these landline to landline calls?

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Kady999
Hooked
Posts: 9
Thanks: 1
Registered: ‎28-03-2020

Re: Charges to another Plusnet Customer

Yes they are to another Plusnet customer
JayG
Pro
Posts: 1,143
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Registered: ‎30-10-2011

Re: Charges to another Plusnet Customer

Have any of the calls been for more than 60 minutes (without re-dialling?)

If so, the portion of the call over 60 minutes is chargeable at Plusnet's standard rates.

(You can check this in the phone section of your account after logging into it.)

 

Kady999
Hooked
Posts: 9
Thanks: 1
Registered: ‎28-03-2020

Re: Charges to another Plusnet Customer

No in fact none of the calls were over 15 minutes.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,402
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Registered: ‎21-04-2017

Re: Charges to another Plusnet Customer

Fix

Hi there,

I'm really sorry to see what's happened. I've dropped you an email Here which I hope helps! Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Kady999
Hooked
Posts: 9
Thanks: 1
Registered: ‎28-03-2020

Re: Charges to another Plusnet Customer

Thank you very much for your prompt assistance with this.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Charges to another Plusnet Customer

No problem! Let me know if there's anything else you'd need help with. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet