cancel
Showing results for 
Search instead for 
Did you mean: 

People returning calls made with my home phone but we don't use the landline to make any calls?

FIXED
Poshbird85
Hooked
Posts: 7
Registered: ‎20-09-2022

People returning calls made with my home phone but we don't use the landline to make any calls?

I don't get many calls but sometimes people have been really rude when I deny out landline has been used to make any calls.  I am fed up apologising and having to explain to people that the ccall wasn't made from here. The only people who know this line are my family and even they don't ring on it.  My husbands family are the only ones that ring my landline.!!!  Any suggestions please, I tried ringing Plusnet but  there was a long wait.

13 REPLIES 13
Baldrick1
Moderator
Moderator
Posts: 12,247
Thanks: 5,442
Fixes: 428
Registered: ‎30-06-2016

Re: People returning calls made with my home phone but we don't use the landline to make any calls?

@Poshbird85  Welcome to the Community forum.

Unfortunately it sounds like a spammer is spoofing your phone number. I’m afraid that there’s nothing that you can do about this as the criminal spammer is probably overseas and can’t be practically traced.

I really recommend getting a phone with a built in call blocker, especially BT TrueCall phones. They won’t stop the spammer, these generally move on to a new number after a bit, but it will enable you to filter out the irritating call backs.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,924
Thanks: 862
Fixes: 223
Registered: ‎27-04-2007

Re: People retuning calls made with my home phone but we don't use the landline to make any calls?

Hi there, I'm sorry to hear you're getting this issue, that must be really annoying and concerning for you.

 

Another possibility would be a crossed line fault, I've performed some tests on the line and it doesn't seem to be picking up on that being a cause. 

 

As Baldrick1 suggests some call filtering could be a good idea, we have a free service for that called "Call Protect" which would be worth a go: https://www.plus.net/help/phone/stop-nuisance-calls/

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Poshbird85
Hooked
Posts: 7
Registered: ‎20-09-2022

Re: People retuning calls made with my home phone but we don't use the landline to make any calls?

My phone keeps telling me I can't add that feature!

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,924
Thanks: 862
Fixes: 223
Registered: ‎27-04-2007

Re: People retuning calls made with my home phone but we don't use the landline to make any calls?

Fix

Sorry about that, could you post a screenshot of the error please?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Poshbird85
Hooked
Posts: 7
Registered: ‎20-09-2022

Re: People retuning calls made with my home phone but we don't use the landline to make any calls?

When you asked for a screenshot I went back into my account and found the feature I needed and its awaiting activation.  Thank you for the help it is much appreciated.

Poshbird85
Hooked
Posts: 7
Registered: ‎20-09-2022

Re: People returning calls made with my home phone but we don't use the landline to make any calls?

Thank you for this reply it made a lot of sense.

RealAleMadrid
Aspiring Hero
Posts: 2,809
Thanks: 1,466
Fixes: 59
Registered: ‎07-07-2009

Re: People returning calls made with my home phone but we don't use the landline to make any calls?

@Poshbird85  Unfortunately I don't believe call protect will help you at all. It can only block numbers that you know and don't want to let the call through. In your case you are getting calls from various number that believe they have received a call from you. You don't know what these numbers might be so you can't block them. The calls will probably go away when the scammer moves on to using different number.

Poshbird85
Hooked
Posts: 7
Registered: ‎20-09-2022

Re: People returning calls made with my home phone but we don't use the landline to make any calls?

I only get a couple of calls a year but one man was really angry. I think whoever phoned him had done so in the early hours.  I don't think the calls will stop either but its just so annoying as I have had this number for years and its only happened since I changed to Plusnet!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,625
Thanks: 10,191
Fixes: 1,606
Registered: ‎21-04-2017

Re: People returning calls made with my home phone but we don't use the landline to make any calls?

I've placed an order to manually enable voicemail and call protect which are stuck in pending activation. Should be done within an hour for you. Let me know if you have any further issues. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Poshbird85
Hooked
Posts: 7
Registered: ‎20-09-2022

Re: People returning calls made with my home phone but we don't use the landline to make any calls?

I have just received another phone call from a lady in Rhyl who returned the call to my number.  I don't want to get rid of my landline do you think it would help if I changed my number.  I only keep the phone for incoming calls.

Baldrick1
Moderator
Moderator
Posts: 12,247
Thanks: 5,442
Fixes: 428
Registered: ‎30-06-2016

Re: People returning calls made with my home phone but we don't use the landline to make any calls?

@Poshbird85 

As per my previous post, one of these could help https://shop.bt.com/products/bt-advanced-phone---one-handset-090638-D9R4.html

From my reading, check for yourself, select user guide, if you put all the numbers that are likely to ring you in the phone's VIP list then switch on 'Do Not Disturb' there is an option so that it will only ring if the caller's number is stored in the VIP list. Obviously you need Caller Display for it to work.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Poshbird85
Hooked
Posts: 7
Registered: ‎20-09-2022

Re: People returning calls made with my home phone but we don't use the landline to make any calls?

I already have that sort of phone and have put my numbers into VIP so I will see if it has worked.  Thank you for that advice I will keep my fingers crossed.

 

Diane

Baldrick1
Moderator
Moderator
Posts: 12,247
Thanks: 5,442
Fixes: 428
Registered: ‎30-06-2016

Re: People returning calls made with my home phone but we don't use the landline to make any calls?

@Poshbird85 

Remember that you need to set it to Do Not Disturb with the option to allow VIP callers through set to ON

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'