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Care Level?

glloyd
Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Care Level?

Having just read that some providers by a lower level of care service from OR to save money can we be told what care level PlusNet has.

2 REPLIES 2
Anoush
Aspiring Hero
Posts: 2,568
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Registered: ‎22-08-2015

Re: Care Level?

Our service level agreement with Openreach for residential accounts is based on care level 1.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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ejs
Aspiring Hero
Posts: 5,442
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Registered: ‎10-06-2010

Re: Care Level?

Level 1 is the lowest level possible. In the past, the lowest level available for LLU (Sky, TalkTalk) lines was level 2, but that's no longer the case, level 1 was made available for LLU lines.

Now all you need to know is the level the other providers have. Probably quite a lot also take level 1.