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Cancelled!?!

catharsisinjune
Hooked
Posts: 8
Registered: ‎03-12-2015

Cancelled!?!

I've just had an email telling me that my home phone has been cancelled, the odd thing is that my ADSL has just been activated too.
3 REPLIES 3
catharsisinjune
Hooked
Posts: 8
Registered: ‎03-12-2015

Re: Cancelled!?!

Can i get an answer as to why it was cancelled?
Darkfire
Aspiring Champion
Posts: 699
Thanks: 195
Fixes: 30
Registered: ‎17-10-2015

Re: Cancelled!?!

Hi,
really sorry about that, I'm going to check things now for you and I'll  reply shortly with what I've found
Thanks
Darkfire
Aspiring Champion
Posts: 699
Thanks: 195
Fixes: 30
Registered: ‎17-10-2015

Re: Cancelled!?!

Hi again,
It does seem the phone order was cancelled by our suppliers on this occasion, in doing this the broadband order was also cancelled as one order failing will cause all linked orders to fail too, I've sent you an email with further details on this that are specific to your situation and I've assigned your account to my team, once our suppliers are open on Monday we'll make sure someone calls them then contacts you to arrange the best action going forward.
I'm not in myself Monday but when I'm back Tuesday I'll check back on things, really sorry that this happened on the order but I'll make sure it is corrected
Thanks