cancel
Showing results for 
Search instead for 
Did you mean: 

Can’t receive incoming international call from Australia

neilchandler
Newbie
Posts: 1
Registered: Friday

Can’t receive incoming international call from Australia

Hi just joined plusnet from Bt and my family in Australia can’t ring into home phone. No barring on phone control panel. Can anyone advise goes straight to voicemail without ringing, thanks
Tags (2)
1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,232
Thanks: 5,916
Fixes: 985
Registered: ‎21-04-2017

Re: Can’t receive incoming international call from Australia

Hi Neil,

I'm sorry to see you're unable to receive calls from Australia.

I've tested your line and the tests aren't showing the cause for this. If you've checked your equipment (tried another phone) we'd need to arrange an engineer visit to begin an investigation. If you can respond to the fault ticket I've raised Here posting or messaging me back afterwards we'll be happy to pick this back up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team