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I've been given the wrong land line number

beckyfawcett1
Newbie
Posts: 1
Registered: a week ago

I've been given the wrong land line number

Hi 

It has been a disaster with my broadband and now I have discovered that there is a really good reason I am not receiving any telephone calls. I thought I had moved my landline number from my BT provider to Plusnet (owned by BT) in Dec 2020. I had kept my number for several years. I discover today that I have the wrong number. Plusnet has not brought over my old number and just issued a random number. How do I complain and try to get my telephone number, I would never have switched providers if I knew what was coming. PLEASE HELP. Thanks

2 REPLIES 2
Thrall
Pro
Posts: 412
Thanks: 73
Fixes: 12
Registered: ‎28-09-2020

Re: I've been given the wrong land line number

You’re normally told if you’ll be given a new number. 

Try calling 0800 432 0200 and see if you can get your original number back. If it’s a BT number and it’s not been assigned to anybody else, it should be possible. 

CinderEla
Plusnet Help Team
Plusnet Help Team
Posts: 14
Thanks: 3
Fixes: 2
Registered: ‎01-12-2020

Re: I've been given the wrong land line number

Hi, @beckyfawcett1.

 

Thank you for getting in touch, I am sincerely sorry about what has happened. I have tried to call you, but as this was not a good time - I apologise, I've raised a support ticket for you on your account, you can review and respond to it here. All the best, Ela

 Ela
 Plusnet Help Team