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Caller display stopped working

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GrahamDS
Newbie
Posts: 3
Fixes: 1
Registered: ‎12-08-2019

Caller display stopped working

Hi

A couple of months ago my caller display stopped working - after having worked fine for years (on a Gigaset N300A IP base station with Gigaset C620H handsets). I contacted tech support and between us we removed the caller display feature and added back in again - but still not working. I've confirmed it's enabled with * # 234 #.  I've tried another phone (admittedly DECT) with caller display and not working on that either.

Weirdly last week, caller display came back! But only for a couple of hours as it then went off again. It feels like there is a fault on the line - something like this.

Could someone take another look please? Many thanks!

Cheers - Graham

4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Caller display stopped working

 

Hi @GrahamDS

 

Thanks for getting in touch.

 

There's an external fault on the line which seems to be the root cause of this one. I've raised this to our suppliers for you here and I expect that it will be resolved by the end of the week.

 

Please let us know if there's anything else you need.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
GrahamDS
Newbie
Posts: 3
Fixes: 1
Registered: ‎12-08-2019

Re: Caller display stopped working

That's great Dave - many thanks!

 

Cheers - Graham

Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Caller display stopped working

No worries @GrahamDS 

 

Let us know once this is resolved at your end!

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
GrahamDS
Newbie
Posts: 3
Fixes: 1
Registered: ‎12-08-2019

Re: Caller display stopped working

Fix

Hi

An Openreach engineer fixed my problem today - all working again. 

Many thanks again for moving this forward for me.

Cheers - Graham