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Caller display not working

lcolgan
Not applicable
Posts: 1
Registered: ‎12-07-2014

Caller display not working

My caller display doesnt work and says not active, my dial tone is intermittent and wont cancel.
4 REPLIES 4
picbits
Rising Star
Posts: 3,428
Thanks: 22
Registered: ‎18-01-2013

Re: Caller display not working

Your dial tone is intermittent as you have a waiting message on the free answerphone service that comes with your telephone line (you can cancel this through the members portal if you don't want to use it). Dial 1571 and have a listen.
Double check in the members portal that you have caller ID ordered and enabled. Sometimes the guys at PN Towers need to give it a nudge if it is a newish line.
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,370
Fixes: 75
Registered: ‎06-04-2007

Re: Caller display not working

Try dialling *234# . If caller display is available on the line that should activate it.
David
pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Caller display not working

Has Caller Display worked previously on your Plusnet line or are you a new customer it worked with your previous provider?  If the former, then you need to report this as a fault.  If the latter, you need to order the service (at £0.99/month) as it isn't enabled by default.
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Caller display not working

Hi lcolgan,
I've reply to your messages on Facebook.