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Caller display not working

lcolgan
Newbie
Posts: 1
Registered: 12-07-2014

Caller display not working

My caller display doesnt work and says not active, my dial tone is intermittent and wont cancel.
4 REPLIES
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Caller display not working

Your dial tone is intermittent as you have a waiting message on the free answerphone service that comes with your telephone line (you can cancel this through the members portal if you don't want to use it). Dial 1571 and have a listen.
Double check in the members portal that you have caller ID ordered and enabled. Sometimes the guys at PN Towers need to give it a nudge if it is a newish line.
Superuser
Superuser
Posts: 9,769
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: Caller display not working

Try dialling *234# . If caller display is available on the line that should activate it.
David
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Caller display not working

Has Caller Display worked previously on your Plusnet line or are you a new customer it worked with your previous provider?  If the former, then you need to report this as a fault.  If the latter, you need to order the service (at £0.99/month) as it isn't enabled by default.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Caller display not working

Hi lcolgan,
I've reply to your messages on Facebook.