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Caller display not working with plusnet

Posts: 1
Registered: ‎29-01-2019

Caller display not working with plusnet

Is it possible for someone from plusnet to turn my caller display on and off again please , I have swapped over to you in the past week and have now lost my caller display, after a 25 minute online chat the representative firstly told my exchange did not support caller display!!! Even though BT supplied caller display And was then told it could be a wiring problem in my property, it’s only 2 wires ! If they had a problem nothing would work ! He then wanted me to agree to a open reach engineer at a possible cost of £65. But after searching the community it seems to be a common problem with plusnet and just needs turning on and off again, as I said it worked with BT so the only thing different is plusnet.

Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 272
Fixes: 56
Registered: ‎26-03-2018

Re: Caller display not working with plusnet

Hi @Pjd9233 


Welcome to the forums. 


Looks like the agent you spoke to this morning has done this already. 


Please let us know how it goes? 







If this post resolved your issue please click the 'This fixed my problem' button
 Plusnet Help Team