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Caller ID not working

nippersmum
Hooked
Posts: 7
Registered: ‎12-04-2023

Caller ID not working

We are relatively new customers an perfectly happy with everything except that caller ID on our cordless home phone no longer works since the transfer. It worked fine with our former provider. I wonder if someone could check things out for us.

Many thanks

15 REPLIES 15
frosty8
Rising Star
Posts: 60
Thanks: 11
Fixes: 1
Registered: ‎11-09-2019

Re: Caller ID not working

It was the same for me when I joined Plusnet, call them and ask them to switch it on ..... worked for me.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Caller ID not working

Hi @nippersmum I've just popped a priivate message over to you, please send me a reply when you can and I'll help out.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Lesley54
Hooked
Posts: 5
Thanks: 2
Registered: ‎15-04-2023

Re: Caller ID not working

I've got the same problem since I moved. Caller ID isn't working, can it be fixed please?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Caller ID not working

@Lesley54, I've added caller display and it should be working within 24 hours.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Lesley54
Hooked
Posts: 5
Thanks: 2
Registered: ‎15-04-2023

Re: Caller ID not working

Thank you so much 👍
Lesley54
Hooked
Posts: 5
Thanks: 2
Registered: ‎15-04-2023

Re: Caller ID not working

My caller ID is now working. Nice one, thanks 👍.
nippersmum
Hooked
Posts: 7
Registered: ‎12-04-2023

Re: Caller ID not working

Hi Adam

There seems to be some confusion on this thread! I am getting messages from Gandalf who is sorting out Lesley54 but my problem persists!

Coulkd you investigate for me?

Many thanks

Mustrum
Community Veteran
Posts: 3,559
Thanks: 1,056
Fixes: 77
Registered: ‎13-08-2015

Re: Caller ID not working

@nippersmum   have you replied to @Gandalf  ;s private message?

nippersmum
Hooked
Posts: 7
Registered: ‎12-04-2023

Re: Caller ID not working

Hi Mustrum

I haven't had any private messages from Gandalf it was Adam who was going to sort out my problem!

jab1
Legend
Posts: 16,984
Thanks: 5,429
Fixes: 253
Registered: ‎24-02-2012

Re: Caller ID not working

@nippersmum Did you reply to Adam's PM, then?

John
nippersmum
Hooked
Posts: 7
Registered: ‎12-04-2023

Re: Caller ID not working

Yes I did, on Saturday.

jab1
Legend
Posts: 16,984
Thanks: 5,429
Fixes: 253
Registered: ‎24-02-2012

Re: Caller ID not working

Then maybe he hasn't got round to it yet - he certainly wasn't in over the weekend.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Caller ID not working

@nippersmum is it still not working? If not I will have to raise a fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
nippersmum
Hooked
Posts: 7
Registered: ‎12-04-2023

Re: Caller ID not working

 

Hi Will

I'm afraid it's still not working on the cordless phone.

Lesley