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Caller ID not working

FIXED
MrsY
Newbie
Posts: 1
Registered: ‎22-10-2023

Caller ID not working

Since moving to Plusnet a few months ago my caller ID is not working.  It worked with my previous supplier.  Please can you help.  Thanks

3 REPLIES 3
2Donald
Hooked
Posts: 9
Thanks: 2
Registered: ‎13-10-2023

Re: Caller ID not working

Do you have it enabled in call features?

 

https://www.plus.net/member-centre/phone/call-features

 

Screenshot 2023-10-22 232337.png

MisterW
Superuser
Superuser
Posts: 16,224
Thanks: 6,198
Fixes: 447
Registered: ‎30-07-2007

Re: Caller ID not working

Since moving to Plusnet a few months ago my caller ID is not working.  It worked with my previous supplier.  Please can you help.  Thanks

@MrsY its not an uncommon issue. Its a mismatch between the Plusnet and Openreach systems, the PN system shows it as active but the OR system doesnt!. The fix is for PN to temporarily disable it and then reenable it, which gets the two systems in synch. You can either wait for a staff member to pick up this thread and arrange it, or you could call customer services who should be able to do it.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,647
Thanks: 10,232
Fixes: 1,607
Registered: ‎21-04-2017

Re: Caller ID not working

Fix

Hi @MrsY 

I've added caller display and voicemail to our supplier systems, so that they match what's already showing as active on your account. These should start working within the next 24 hours.

Let me know if there are any issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet